Rogers, Telus, Bell Mobility…...
There was an article online at the CBC, (http//www.cbc.ca/technology/story/2008/06/17/telecom-complaints.html)
It outlines a complaint made by Rogers about the Commissioner for Complaints for Telecommunications Services, or CCTS. Rogers is stating that “they do not want to abolish the CCTS, it is just a waste of money.” Canada’s CRTC formed the group to regulate the industry which otherwise governs itself. Rogers chief complaint in the article is that Rogers has paid $400,000 to resolve 400 complaints with the CCTS, since July 2007. There argument to support the disassociation is that it is a customer service problem and that competition will take care of these complaints; If you aren’t satisfied with the service you will find another provider……
I find this whole argument to be atrocious given that Rogers and there competition have all converged together on manipulative tactics, Long term contracts and unbelievable nickel and dime charges. I.E. $8.95 system access fee. I would like to agree with the point that, if unhappy with your provider you can switch providers. However the primary problem is, if you attempt to leave your provider it will cost you $400 and then some, after calculating all the unknown nickel and dime underhanded, hidden charges.
If ever an industry that has forced the population into regulating it due to egregious in justices; the telecommunications industry is it. If not only for the attempt to prevent gorging from going any further, the telecomm industry is a large part of the countries development. Communications infrastructure has been a vital gauge of national development, and has unprecedented effects, on the flow of getting business done.
In playing such a major role in society it is not Okay that Canada pays almost double than our U.S. neighbours for information services, which our systems are equal to that of a dinosaur when compared to the large majority of other nations, and despite HUGE profits, find a way to take advantage of every single customer without technologically developing the systems since its conception, outside of upsizing. In effect making our systems not even compatible with the advanced systems in place throughout most of Europe, and a lot of Asia.
